Understand why payments are blocked before reaching the network and how to manage them effectively
“Not Sent to Network” errors occur when a payment is blocked before it even reaches the card network or issuer for processing. These blocks are typically initiated by payment processors or banks due to potential fraud detection or transaction anomalies. While these mechanisms are essential for preventing fraudulent transactions, they can sometimes unintentionally block legitimate payments.
The diagram below illustrates the usual flow of a payment and where the “Not Sent to Network” issue occurs:
If a payment is flagged during fraud checks by the Payment Processor, it is Not Sent to the Network, resulting in a block.
Here are some common reasons why payments might be blocked at the processor stage:
False positives can disrupt legitimate payments, causing:
Slicker’s Whitelist Management feature analyzes flagged payments and selectively approves legitimate ones. It evaluates risk scores, transaction amounts, and customer history to minimize disruptions and ensure legitimate payments are processed. For more details, visit the Whitelist Management page.
By understanding the payment flow and addressing false positives proactively, you can improve your approval rates and reduce churn.
Understand why payments are blocked before reaching the network and how to manage them effectively
“Not Sent to Network” errors occur when a payment is blocked before it even reaches the card network or issuer for processing. These blocks are typically initiated by payment processors or banks due to potential fraud detection or transaction anomalies. While these mechanisms are essential for preventing fraudulent transactions, they can sometimes unintentionally block legitimate payments.
The diagram below illustrates the usual flow of a payment and where the “Not Sent to Network” issue occurs:
If a payment is flagged during fraud checks by the Payment Processor, it is Not Sent to the Network, resulting in a block.
Here are some common reasons why payments might be blocked at the processor stage:
False positives can disrupt legitimate payments, causing:
Slicker’s Whitelist Management feature analyzes flagged payments and selectively approves legitimate ones. It evaluates risk scores, transaction amounts, and customer history to minimize disruptions and ensure legitimate payments are processed. For more details, visit the Whitelist Management page.
By understanding the payment flow and addressing false positives proactively, you can improve your approval rates and reduce churn.