​

What is Slicker, and how does it help my business?

Slicker is a revenue recovery platform that helps subscription businesses reduce involuntary churn by optimizing payment retries, improving payment health, and providing actionable insights through analytics.

​

How do I integrate with Slicker?

Slicker integrates directly with popular payment processors and billing platforms like Stripe, Recurly, and Chargebee. For more details, see our Integrations page.

​

I use a billing platform that Slicker supports, but my payment processor is not listed. Can I still use Slicker?

Yes! We only need to integrate with your billing platform to get started. Using the data from your payment processor(s) takes the recovery strategies to the next level and is strongly recommended, but it is not required. If you have requirements for a specific payment processor, contact us to discuss your needs.

​

What types of businesses benefit the most from using Slicker?

Subscription-based businesses, particularly those experiencing high involuntary churn due, benefit the most from Slicker. Not sure if your business fits? Contact us to get a free payments audit and discuss your needs.

​

How does Slicker ensure the security of my data?

Slicker uses separate data stores for each client and implements encryption at rest and in transit. We are also working towards SOC 2 compliance. For more details, visit our Security & Compliance page.

​

Is my data shared with other clients?

No, Slicker uses separate data stores for each client to ensure complete data isolation and privacy.

​

How does the revenue recovery process work?

Slicker uses machine learning and industry heuristics to optimize retries for failed payments. We tailor strategies to individual customers based on factors like BINs, geography, and payment timing. Learn more on our Recovery Strategies page.

​

What is Whitelist Management, and how does it reduce false positives?

Whitelist Management reduces false positives from payment processors’ fraud detection systems by analyzing factors like risk scores and customer behavior to approve legitimate transactions. This feature is currently available for Stripe users. Learn how to enable it on our Stripe Integration Guide.

​

Can I customize Slicker’s recovery strategies?

Yes, clients can adjust certain parameters, such as maximum retries and minimum time between retries, while most settings are dynamically controlled by Slicker. See the Configuration page for details.

​

How do I set up my Slicker account?

Contact our team to create your account. We’ll collaborate with you to configure it based on your specific requirements. For more information, see the Account Setup guide.

​

What information do I need to provide during setup?

You’ll need to provide details about your payment and billing systems and any specific requirements for recovery strategies or integrations.

​

How long does it take to get started with Slicker?

Adding the integrations to your billing and payments providers takes 5 minutes. Initial analytics are available within 10 minutes, and full recovery strategies can start running withing a couple of hours.

​

What is Slicker’s pricing model?

Our pricing is based on the revenue recovered for your business. We won’t charge you more than the recovered revenue. Contact us for a customized quote.

​

Does Slicker offer customer support?

Yes, we provide support via email, shared Slack channel, and a dedicated support engineer.

​

How do I report an issue or security vulnerability?

Please report any issues or vulnerabilities to security@slickerhq.com. We take security concerns seriously and will address them promptly.

​

What insights can I get from the dashboard?

The dashboard provides key metrics, including churn breakdown, subscription health, payment health, and revenue recovery performance. Learn more on the Analytics & Reporting page.

​

How frequently is data updated in the dashboard?

Dashboard data is updated in near real-time to ensure accuracy and relevance.