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Prerequisites

Slicker integrates with Pay.com via an API key to sync payment data and provide insights into failed transactions. To set up this integration, you need:
  • A Pay.com account
  • Access to your Pay.com Dashboard, where API keys are managed

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Create an API key

  1. Log in to your Pay.com Dashboard.
  2. Navigate to your API keys and create a new API key.
  3. Under Whitelist IP Addresses, add all of Slicker’s production IP addresses:
    • 13.135.80.39
    • 13.43.168.68
    • 13.43.107.33
  4. Under API’s Endpoint, select Read for every endpoint. Slicker does not require write access.
  5. Create the key and copy its secret value. Production keys are prefixed with live_.
Keep your API key secure. Slicker only needs read permissions to sync payment data and analyze failed transactions.

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Create integration in Slicker

  1. Go to Slicker’s new integration page.
  2. Select Pay.com from the list of payment integrations.
  3. Provide the following information:
    • Integration name: A descriptive name to help you identify this integration
    • Description: Optional description for additional context
    • API Key: The key you copied from your Pay.com Dashboard
    • Business Entity: Optional. Leave empty if you have only a single business unit.
  4. Click Submit to create the integration.

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What data does Slicker sync?

Once connected, Slicker will sync the following data from Pay.com:
  • Payment transactions: Successful and failed payments
  • Decline reasons: Detailed information about why payments failed
  • Payment methods: Card types and other payment method details

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Troubleshooting

Connection failed error:
  • Verify your API key is correct and has not been revoked
  • Ensure all three Slicker production IP addresses are included under Whitelist IP Addresses
  • Ensure Read is selected for every endpoint under API’s Endpoint
  • Check that your Pay.com account is active and in good standing
Missing transaction data:
  • Slicker syncs your transaction history when the integration is first created, which can take a little while to complete
  • New transactions typically appear shortly after they are processed by Pay.com
Failed integration creation message
For additional help, contact Slicker support or check our FAQ.